Deleting your OpenRate account

You can delete your account yourself, right in the app, in a couple of minutes. Below: how to do it, what happens to your data, and what to do if you cannot open the app.

No such option, or it opens this page? Send a request by e-mail

How to delete your account in the app

Open the OpenRate app and go to “Profile”: tap your avatar at the top of the home screen.
Scroll down: under the “Log out” button, tap “Delete account”.
Read the “What will happen” screen. It also shows how many OpenCoin will be lost.
Tap “Get a confirmation code”.
Enter the 4-digit code sent to Telegram (or to WhatsApp if Telegram is unavailable).
Done: you will see “Request received” with the deletion date, and the app will sign you out.

What will be deleted

your profile: name, phone number, date of birth, gender, nickname and avatar;
all your photos and videos, including those in reviews and receipts;
your OpenCoin balance: it is burned in full and cannot be restored;
promo codes and rewards you have not used yet;
upcoming bookings: they will be cancelled;
your newsletter and push notification subscriptions.

What stays in anonymous form

reviews and ratings: they stay published, with “Deleted user” shown as the author; phone numbers and e-mail addresses are cut out of the text;
receipt and order amounts and items: they stay with the venues for their records, but are no longer linked to anyone.

What we keep for longer

Records of your consents are kept for as long as the law requires.

The 7-day wait and cancelling

The account is deleted 7 days after your request. The app shows the exact date.
During this time you cannot sign in: if you try, you will see the deletion date.
Changed your mind? Write to support before the time is up. The deletion cannot be cancelled in the app itself. Cancelled bookings will not come back, and you will need to give your newsletter consent again.
After deletion the same phone number can be registered again, but it will be a new, empty account.

Cancel the deletion

No access to the app, or no deletion in it?

If you lost your phone, cannot sign in, your version of the app has no “Delete account” option, the “Delete account” button opens this page, or the app says deletion is unavailable, send a request by e-mail:

Write to info@openrate.kz with the subject “Account deletion”.
Include the phone number the account is registered to.
We will make sure the request came from you and delete the account within the period set by law (no later than 15 working days). When everything is done, we will let you know by reply e-mail.

Send a deletion request

info@openrate.kz

Important

After the 7 days, deletion is irreversible: the account, points and rewards cannot be restored afterwards. If you just want to sign out, use the “Log out” button in the app profile.